Ensuring your absolute satisfaction with every Scentchips purchase is our top priority! If, for any reason, your warmer isn't performing as expected, please don't hesitate to reach out to our dedicated office team at 1-800-4SCENTS (472-3687). We're here to provide you with all the information you need regarding credits or swift replacements.

In the rare event of damages, we kindly ask you to report them within 10 days of receiving your package. Your happiness with the fragrance you select is paramount to us. Should you require assistance in choosing the perfect blend, feel free to let us know – we're here to help!

At Scentchips, your satisfaction is our commitment. If, by any chance, your order doesn't meet your expectations, please reach out to us. We're fully dedicated to resolving any concerns promptly and ensuring your Scentchips experience is nothing short of exceptional!