Our priority is making sure you are completely satisfied with your purchase from Scentchips! If your warmer is not working properly, please contact our office at 1-800-4SCENTS (472-3687) for information on getting a credit or replacement.  

Damages must be reported within 10 days of receipt of package. We want you to be happy with the fragrance you choose.  Let us know if you need help picking a blend!  If you aren't' satisfied with what you order, please reach out...we will take care of it!